M-Audio Axiom Pro 25 Advanced 25-Key USB MIDI Controller with HyperControl Technology Review & Ratings

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M-Audio Axiom Pro 25 Advanced 25-Key USB MIDI Controller with HyperControl Technology Review

The keyboard seemed great for the first couple of months. But then, one day in the middle of a drum recording session, one of the pads stopped working. It was completely unresponsive. Since the keyboard was within warranty, I tried to contact M-Audio for a repair. I was led in circles on their non-intuitive website looking for contact information. Finally, I posted on their forum. The tech that responded said I could simply submit a claim to get a RA number. But the link he gave me was another loop. After some time, I finally had a repair request submitted. But M-Audio/Avid requires a service request number that is only obtained by registering the product. Otherwise, no support for you! So I searched through my receipts, registered my product, had to wait another day or so, re-emailed for repair. The response was vague an unhelpful. I wasn't even sure what info they needed. I emailed back to ask, waited another three days, didn't receive a clear answer, re-emailed, etc. The whole process took about three weeks. Finally I received a RA#, but I had to pay for my own shipping to the east coast even though my product was defective. I spent the $20 to ship, ad didn't hear from M-Audio for over a week. Finally, my response comes: "Thanks for your return. We'll get back to you in 4-6 weeks." So much wasted time. A product should include customer service if within warranty. I will never buy another M-Audio product again. Their prices are good, but now we see why. Faulty product + poor customer service = waste of money.

M-Audio Axiom Pro 25 Advanced 25-Key USB MIDI Controller with HyperControl Technology Overview

Advanced 25-Key USB Midi Controller with Hyper Control Technology

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